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Monday – Friday:
9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
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Virtual Branch
Drop in during business hours or schedule an appointment to meet on Zoom
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Secure Message
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Phone
Local contact: 650.723.2509opens phone dialer
Outside the (650) area code: 888.723.7328opens phone dialer
Stanford Alumni: 888.371.8584opens phone dialer
Bill Pay Member Service: 855.829.6176opens phone dialer
Lost or Stolen Debit or Credit Card (domestic calls): 800.234.5354opens phone dialer
Lost or Stolen Debit or Credit Card (international collect): 303.967.1096opens phone dialer
SelectRewards – Rewards Point Totals: 855.896.9718opens phone dialer
Debit or Credit Card Activation: 888.691.8661opens phone dialer
Debit or Credit Card PIN Selection: 888.891.2435opens phone dialer
Department fax numbers
Business Deposit Services: 866.579.9764
Business Lending: 866.796.8994
Card Services: 866.643.7380
Consumer Lending: 866.799.8106
Corporate Accounting: 866.796.8832
Electronic Financial Services: 866.799.8220
Human Resources: 866.832.9174
Loan Payoff Requests: 866.743.3151
Member Solutions: 866.796.8997
New Accounts: 844.532.2974
Real Estate: 866.796.8992
U.S. Postal
P.O. Box 10690
Palo Alto, CA 94303-0843
Deliveries & Courier
1860 Embarcadero Road
Palo Alto, CA 94303
Retail Management
[email protected]create new email
Direct email to management
Please do not include personal account information like your member or account numbers, as email is not a secure channel.
Supervisory Committee
P.O. Box 10690
Palo Alto, CA 94303-0843
[email protected]create new email
For operations or policy concerns
