I got a “bad PIN” error message at the ATM; what does that mean?

If you received this message, your card may be locked, or you may need to reset your personal identification number (PIN). There are multiple ways to reset your PIN.

 

In Digital Banking

Go to Card Center > Digital Card Controls > Set/Reset PIN. We’ll send you a Secure Access Code to complete a PIN change.

 

By phone

If you reside within the U.S.: You can reset your PIN yourself by calling 888.891.2435. Be sure to call from the phone number we have on file at Stanford FCU.

If you reside outside the U.S.: Please call 888.723.7328 to speak with a Member Care Team Specialist, or send a secure Message through Digital Banking.

Contact us for personalized assistance

Icon Browsers

Secure Message

Already a member? Send us a secure Message through Digital Banking. Just Login with your existing Login ID and Password.

Live Chat

Chat

Monday – Friday:
9 AM – 5 PM PT
Saturday: 10 AM – 3 PM PT
Sunday: Closed
Chat

Icon Desktop Computer

Virtual Branch

Drop in during business hours or schedule an appointment to meet on Zoom
View options

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.